FAQ

I WANT YOU TO KNOW ALL THERE IS TO KNOW!
IF THERE'S SOMETHING I DIDN'T COVER HERE, PLEASE FEEL FREE TO EMAIL ME:  MICHELLE@MICHELLEOWENBY.COM

 

  • ARE ALL YOUR WORKS ORIGINAL?  All the artwork in my shop listed under "Collections" are Originals.  I typically debut about 4 Collections a year.  If you are signed up for my newsletter, The Crux of MOD, you will be the first to know about these new Collections.  I will also notify my followers on my various social media accounts + my blog.  Since they are Originals, once they are gone, they are gone forever.  If you miss the chance to nab an Original, I also offer high quality reproductions in my shop which are all Giclees.  You can find those under "Prints".

  • HOW CAN I BE THE FIRST TO KNOW WHEN YOU RELEASE NEW WORK?  If you want the inside scoop, before anyone else, please Follow My Story.  This way, you will always get exclusive first looks, artist news + update and even discounts!

  • SO WHAT IS THIS "GICLEE" THING?  Giclee (pronounced Gee'Clay) is a french term meaning to spray with fine droplets, which is how an inkjet printer works.  However, it is not the same as a standard desktop inkhet printer + is much larger + more detailed.  Giclee is the best way to make archival reproductions of fine art + photography. Giclee Prints can be very large + can printed on high quality archival papers + canvas.  You can then mat, dry-mount or stretch your artwork in whatever frame you choose.  *All Giclee Prints are printed to order right here in the USA + take approximately 2-7 days to print + are shipped directly to your door.

  • CAN I COMMISSION A PAINTING?  Of course!!  If you are interested in having me create an Original work for you, let's chat about it!  Send me an email at michelle@michelleowenby.com + we will discuss the possibilities!

  • WHAT ABOUT FRAMING?  I highly recommend framing all your Originals + Prints.  Framing provides the finishing touch that most every artwork needs + it will help protect it from wear, dust + light.  Some of my pieces are sold with framing included + that will be noted in the descriptions.  If you would like a custom frame created for your piece, I recommend that you check out your local frame shop first.  If you're like me + can barely get the groceries covered, I can recommend both Framebridge + Simply Framed for online, full-service solutions.  With most all my artwork I tend to like simple white framing, float mounts for Originals with interesting edges + floater frames for canvas.  I'm also a big fan of CB2, West Elm + Anthropologie for standard size frames.

  • HOW IS MY ARTWORK GOING TO BE SHIPPED?

Originals:

    • All unframed artwork 12X14 or smaller is wrapped in glassine paper, padded + sent in a flat, sturdy cardboard mailer.  Any larger unframed artwork will be wrapped in glassine paper, padded, rolled up + sent in a heavy duty cardboard mailing tube. Rolled artwork will flatten out well when placed under flat weight for several hours (rolling prints does not affect the printed surface or the value of the print).  Framed pieces are available for local pickup or mail delivery with extra shipping charges added.

    • Most artwork will ship via USPS or Fedex + most packages arrive within 2-4 days (domestic) from time of shipping (includes tracking & insurance).

    • International shipments will be sent via a reputable carrier with the best rate.  International buyers, please note that shipping charges may vary from the amount you pay at checkout.  Please email me at michelle@michelleowenby.com with questions or to get an estimate. 

Prints:

    • All Prints are handled with the utmost care by my printer.  They will arrive directly to you addressed from Michelle Owenby Design.  They use USPS + Fedex for all shipping within the USA. They use USPS + DHL for all international shipping.

    • All unframed artwork 11X17 or smaller are sent in a flat, sturdy cardboard mailer.  Larger unframed Prints or Canvas are wrapped in glassine paper, padded, rolled up + sent in a heavy duty cardboard mailing tube.  Rolled prints will flatten out well when placed under flat weight for several hours and rolling prints does not affect the printed surface or the value of the print.

    • International shipments can be sent to most locations, however shipping internationally can be costly + the cost can vary based on the size of the package + the final location. Additional shipping costs may apply for some international locations + for very large packages. Please contact me at michelle@michelleowenby.com with any questions or for a custom shipping quote + time estimate for international destinations.

  • CAN I PICK UP MY ARTWORK FROM YOUR STUDIO?  Absolutely!  I would love to meet you + personally hand you your Original artwork.  My studio is in my home in Sullivans Island, SC.  Change your shipping option to "StudioPickup" at checkout + we will work out a time to meet via email.  Please keep in mind that my Studio is part of my private residence + ALL times may not be convenient but I will do my very best to accommodate you.

  • WHAT IS YOUR RETURN POLICY?  It is my highest hope that you will be satisfied with your choice + as such, I will do my best to represent the work shown on this website in the most authentic manner possible through both pictures + descriptions.  So much time, care + love go into these pieces therefore, any Original pieces of work are final sale + non-refundable. All sale items are final + non-refundable. If, in some terrible instance, your item arrives damaged from shipping, please let me know + we can make an arrangement for a replacement. Any "original" piece of work is, by nature, a one of a kind + can never be fully replicated but I will do my best to provide you with something as close to the piece you chose as possible. Of course, extra time will be required to reproduce a piece in such instances so, no guarantees can be made on time of replacement. Please take the time to read descriptions carefully + check colors on multiple screens if you are concerned about color variations.

  • CAN I SHOW YOUR WORK IN MY GALLERY OR RETAIL LOCATION?  I would be honored if you would like my artwork on your walls + in your shop!  Gallery owners + Retailers, please send me an email at michelle@michelleowenby.com to discuss your gallery + shop ideas.

  • I'M A DESIGNER. WILL YOU WORK WITH ME?  I love working with designers because I love being part of making a home warm + happy!  I offer designers a discount on Giclee prints.  Please email michelle@michelleowenby.com so we can set up a specific coupon code for you.  I do not offer discounts on Original paintings or Commissions.

  • ARE YOU INTERESTED IN SHARING YOUR STORY?  I love working with bloggers, editors, stylists, writers + love sharing my story with the world!  I am so incredibly honored when my work is shared with others!  I'd love to answer any questions you may have.  If you are interested in sharing my artwork, images, story or quotes online please credit + provide a link to my website.  Need more details?  Please send me an email and I'll be in touch as soon as possible: michelle@michelleowenby.com.

  • SO WHO ACTUALLY OWNS THE PAINTING?  There are many people who don't really understand how this works + it can vary from artist to artist.  Here is my policy:  I RETAIN ALL RIGHTS TO ALL ARTWORK I CREATE. THIS INCLUDES SOLD + COMMISSIONED ORIGINAL PAINTINGS + ANY IMAGES WHILE IN PROGRESS OR UPON COMPLETION.   I RETAIN THE RIGHT TO MAKE REPRODUCTIONS OF ANY + ALL ARTWORK I CREATE UNLESS FULL RIGHTS TO THE ARTWORK ARE AGREED UPON + PURCHASED AS A SEPARATE TRANSACTION.  I AM HAPPY TO DISCUSS THE POSSIBILITY + COST OF FULL RIGHTS TRANSFER.  REPRODUCTION OF ANY KIND BY THE COLLECTOR IS PROHIBITED WITHOUT WRITTEN APPROVAL FROM ME.  MY ARTWORK IS NOT FOR RESALE PURPOSES WITHOUT WRITTEN APPROVAL FROM ME.  YOU, THE COLLECTOR, MAY PROUDLY DISPLAY THE ORIGINAL ARTWORK IN YOUR HOME OR BUSINESS FOREVER + EVER AMEN!